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Delivery, refunds & returns

Dispatch

All of my pieces are individually hand-crafted upon placement of order and generally take 10 to 15 working days to be dispatched. We will advise you when your order has been dispatched.   Any time or date stated for delivery is an estimate only, we will of course advise you of any unforeseen delays.

If you require an item urgently for a special date or event please contact me.

Delivery

Orders are sent in the UK using Royal Mail first class tracked delivery services and a signature will be required on receipt. Postage is free for UK deliveries.

If you are unavailable to sign for your parcel it will be held at your local sorting office for collection. Royal Mail advise that Special Delivery items will be held for 3 weeks, however as this time frame may change from time to time, it is your obligation to check the Royal Mail’s current rules prior to ordering. After this time the parcel will be returned to Elyshia Designs and you will be responsible for any repeat delivery costs.

I can not be held responsible for any delivery delays once the goods are in possession of the Royal Mail.

Items are sent to overseas addresses via tracked delivery services at a cost of £15 per order.   Please note that customers are responsible for all duties and customs charges.

I AM SORRY BUT DUE TO DIFFICULTY OBTAINING PRODUCT LIABILITY INSURANCE I CANNOT SEND TO THE USA or CANADA

Refunds

I want you to be completely happy with your purchase from Elyshia Designs. Refunds will be given for items purchased through our website, provided that the item is returned within 7 working days. Refunds will not be given if the item has been worn or swing tags have been removed. 

I are unable to offer refunds on earrings that have been removed from their sealed hygiene bag.

Returning your goods

My delicate products are carefully packaged to ensure that no damage will occur during transit. Should you decide to return your item to Elyshia Designs, please ensure that it is packaged in the same way as it was sent out to you to avoid damage. I am unable to offer refunds on items that are returned to me in poor condition.

 When returning your goods we advise that you use Royal Mail Special Delivery as this service is tracked and insured. Elyshia Designs can not be held responsible for lost or damaged packages. I recommend that you retain your proof of postage.

 Refunds will be made using the same method as the original payment within 30 days.

 

 To read my full terms and conditions including additional terms covering delivery, refunds and returns, please click here