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Privacy & Cookies Policy

Privacy & Cookie Policy

By submitting your information through your use of this website, you consent to the use of that information by Elyshia Designs as set out below.We are firmly committed to the privacy and security of our customers. 

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.

For the purposes of this Policy the ‘Data Controller’ for this website is Julie Jones trading as Elyshia Designs.Trading from 58 Ringstead Road, Paston, Peterborough PE4 7PN.

These statements should be read in conjunction with our Terms of Use and Terms of Sale

The information we collect about you.

When you register on our website we collect the following personal information from you:

  • name and email address;
  • telephone number.
  • information that you provide by filling in forms on this website. This includes information provided at the time of registering for newsletters and updates on this website, subscribing to our services, posting material or requesting further services;
  • information that you provide when completing surveys that we use for research or marketing purposes;
  • if you contact us, we may keep a record of that correspondence (in whatever form); 
  • details of your visits to this website including, but not limited to, traffic data, location data, weblogs and other communication data; 
  • and information that you provide on this website when you enter a competition or promotion.

The information we don't collect.

We do not collect or store credit card or debit details. We do not have access to your payment details, all payments are securely processed and protected by PayPal. 

How we will use the information about you.

We gather this information to allow us to process your registration, process any orders you may make and provide the goods requested. The relevant information is then used by us, to communicate with you on any matter relating to the conduct of your account and the provision of the goods and our service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. We will only ever email to ask you for your feedback and comments on our goods and/or our service to you. We will only ever telephone you in relation to an order you wish to or have placed.

Marketing.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please contact us via our contact us page. If you agree to us providing you with marketing information, you can always opt out at a later date.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you would rather not receive this information, please contact us via our contact us page. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

Security.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

 However, any payments made through this website are handled using secure socket layer technology or other technology which is at least as secure as that.

How we use cookies.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Analytics

We use Google Analytics to measure traffic to our Site and understand how Users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible. We also use Google Analytics to monitor aggregate information of your website which helps us monitor the performance of features we offer within our Service to ensure full functionality. The information gathered also enables us to improve these features in the future. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties.

By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privicy policy which we recommend you review. Further information specific to Google analytics and how they secure the data collected can be found at https://support.google.com/analytics/answer/600424 .

Access to your information and your rights.

We are committed to protecting and respecting your privacy within your account. Under the GDPR, as a User of our Service, you have several rights in relation to your personal data which include:

The right of access - you have the right to know exactly what information we hold about you and how we process it. 

The right of rectification - you have the right to have your personal data rectified if it is incorrect or incomplete.

The right to be forgotten - You have the right to have your personal data removed or deleted without a specific reason for doing so. This is also known as ‘the right to erasure’. 

The right to restrict processing - an individual's right to block or suppress processing of their personal data. You have the right to block your personal data from being processed.

The right to data portability - you have the right to request the personal data we hold about you for your own use. 

As a User, you can access, change and delete certains types of data that we hold about you within your account. 

If you wish to exercise any of your rights in accordance with the GDPR, please contact us with the specific request using the contact details located on the ‘Contact Me’ page. The action taken will be free of charge, provided in an easily accessible format (if applicable) and actioned within 30 days, where possible.

If you have concerns about the way we handle your personal data you can use the contact details on my  "Contact  Me" page and we will investigate accordingly.  

Data Rentention

We will continue to retain any personal information collected at point of purchase for no more than a further 4 years from the date items were provided/posted out. 

We may continue to hold personal information under the following conditions:

  • If required for financial records in line with UK accounting and taxation laws (for a period of at least 6 years, plus the current year)
  • If deemed necessary due to any legal obligations or regulatory investigations that may arise

Sale of business.

If Elyshia Designs or the business operated through this website is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Your consent.

By submitting your personal information you consent to the use of that information as set out in this policy.

Links to other web sites.

Our website contains links to third party websites. We are not responsible for the privacy policy of these websites. This Privacy Policy applies to the Elyshia website only.

Competition and giveaways.

From time to time, we will host promotional giveaways via our social media channels or a third party such as a publication or promoter. Elyshia Designs do not store any entrant information and details and will only use the winner's address provided to send your prize goods. Prizes and complementary gifts are non-transferable, non-refundable, non-replaceable and non-exchangable. Such items can not be refunded for cash alternatives. Winners have seven days to claim the prize, after this time we reserve the right to select a new winner. The decision of the giveaway outcome are final and no correspondence will be entered in to.

How to contact us.

We welcome your views about our website and our privacy policy. If you have any questions regarding our Terms and Conditions or our privacy policy, feel free to contact us via our contact us page .

Changes to privacy policy.

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 12/015/2018